Tested Peptides maintains a clear and transparent Returns & Refunds Policy aligned with the nature of our products and our commitment to quality, precision, and research integrity. By placing an order through our website, you acknowledge and agree to the terms outlined below.

Tested Peptides supplies products strictly for research purposes only. All materials are not for human consumption and are intended exclusively for qualified research and laboratory use. Where applicable, product batches are supported by Certificates of Analysis (COA) to provide relevant quality and purity information.

Order Accuracy and Final Sale Policy

Due to the sensitive and specialized nature of research materials, all sales are considered final once processed. Customers are responsible for carefully reviewing their order details before completing a purchase, including product selection, quantities, billing information, and shipping details.

Once an order has been confirmed and dispatched, it cannot be modified or canceled.

We do not accept returns for reasons such as change of mind, incorrect product selection, incorrect quantities, or unfamiliarity with product specifications. This policy helps protect product integrity and maintain appropriate handling standards throughout the research supply chain.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, you must contact us within 48 hours of delivery. Claims submitted after this timeframe may not be eligible for review.

To initiate a claim, please provide clear photographic evidence of the issue, including the shipping packaging and product condition. Additional information may be requested to help us properly assess the claim.

Once the claim has been reviewed and approved, we may provide a replacement or issue a refund at our discretion.

Shipping Issues and Lost Packages

Tested Peptides is not responsible for delays caused by shipping carriers, customs processing, weather, or other external logistical factors. However, if a package is confirmed as lost in transit, we will work with the relevant carrier to investigate the issue.

If the carrier confirms that the package has been lost, a replacement or refund may be considered depending on the circumstances and outcome of the investigation.

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer may not be eligible for a refund or replacement.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.

Refunds will only be processed after the relevant claim has been reviewed and approved.

Shipping costs are generally non-refundable unless the issue is determined to have resulted from an error on our part.

Compliance and Use Responsibility

All products sold by Tested Peptides are intended strictly for laboratory and research purposes only. By purchasing from our website, you acknowledge the intended research use of the products and agree to handle and use them responsibly and in accordance with applicable laws and regulations.

We do not accept returns or provide refunds resulting from misuse, improper handling, unauthorized applications, or use outside the intended research purpose.

Policy Updates

This Returns & Refunds Policy may be updated periodically to reflect changes in our operations, applicable requirements, or business practices. Any updates will be posted on this page.

Continued use of our website and services following any changes constitutes acceptance of the updated policy.

Contact Information

For all returns, refunds, damaged-order claims, or related inquiries, please contact us at research@testedpeptides.co.uk.

Tested Peptides is committed to maintaining a clear, fair, and research-focused purchasing experience while upholding appropriate quality and product-handling standards.